Privacy Policy (PiVoT Business Solutions)

Last Updated: January 22, 2026

PiVoT Business Solutions (“PiVoT,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining transparency around how information is collected, used, and safeguarded when you interact with our website, communications, and services.

1) Who We Are

This website is operated by PiVoT Business Solutions.

Our services may be delivered through PiVoT Business Solutions and/or affiliated service lines and operating divisions (“PiVoT Divisions”), which currently include:

  • PiVoT Agency Solutions (Digital Marketing, SEO, Website Development)
  • PiVoT Cyber Solutions (IT Support and Infrastructure; Cybersecurity, Auditing, and Penetration Testing)
  • PiVoT SMB Solutions (Executive-Level Staff Augmentation; Human Resources; Sales Development; Operational & Financial Planning, Reporting, and Change Management; M&A Support and Business Integration)
  • PiVoT Production Solutions (Production Services)
  • PiVoT Spirits Solutions (Spirits-related and associated services, as applicable)
  • PiVoT AI Solutions (AI-related services, implementations, and associated consulting, as applicable)

Additional Divisions: PiVoT may add, rename, consolidate, or expand service lines and divisions over time. This Privacy Policy applies to PiVoT Business Solutions and any current or future PiVoT Divisions, unless a different privacy notice is provided for a specific offering.

Website: https://pivotbusinesssolution.com/

2) What Personal Data We Collect and Why We Collect It

A) Contact and Inquiry Information

When you submit a form, request a consultation, or otherwise contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Company/business name
  • Project details, objectives, and service interests
  • Any other information you choose to provide

Why we collect it: to respond to inquiries, evaluate fit and scope, communicate about services, and provide customer support.

B) Client/Prospect Operational Information (When Applicable)

Because PiVoT provides consulting and implementation services across marketing, operations, people, IT, cybersecurity, production, and AI-related work, we may receive or process information you provide or make available to us during discovery, onboarding, and service delivery.

Depending on scope, this may include:

  • Business and operational metrics, KPI reports, and reporting outputs
  • Website analytics and marketing performance data
  • CRM and pipeline data and related reporting
  • IT environment details (e.g., asset inventories, configurations, access logs, system performance metrics)
  • Security/audit findings, vulnerability data, penetration testing outputs, and remediation plans
  • HR process inputs (e.g., workflows, role requirements, onboarding documentation)
  • Integration and change management documentation (e.g., process maps, org charts, system integration plans)
  • Content production inputs (e.g., scripts, creative briefs, production schedules)
  • AI-related implementation inputs (e.g., datasets you provide, prompt libraries, model configuration requirements, workflow automations, evaluation outputs)

Why we collect it: to deliver contracted services, support execution and reporting, document work performed, and provide recommendations and ongoing improvements.

Data minimization: We aim to access and process only the information necessary to perform the services you request.

C) Comments (If Enabled)

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help detect spam.

If enabled, an anonymized string (hash) generated from your email address may be shared with the Gravatar service to determine whether you use it. Once approved, your profile image (if available) may be publicly visible in the context of your comment.

D) Media Uploads (If Enabled)

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract that data from images displayed on the site.

3) Cookies and Similar Technologies

We use cookies and similar technologies to improve site functionality, provide a better experience, and measure marketing and website performance.

Cookies may support:

  • Remembering preferences and form inputs
  • Analytics and performance measurement
  • Advertising conversion tracking and remarketing (where enabled)

Examples (where applicable):

  • Comment cookies (typically up to one year) if you opt in.
  • Temporary cookies to confirm browser cookie support on login pages (if applicable).
  • Login cookies and “Remember Me” functionality (if applicable).
  • A short-lived cookie created when editing/publishing content (if applicable).

You can disable cookies through your browser settings, though some features may not function properly.

4) Embedded Content from Other Websites

Our site may include embedded third-party content (e.g., videos, social media posts, scheduling tools, dashboards). Embedded content behaves as if you visited the third-party website directly. Those sites may collect data, use cookies, and monitor your interaction-especially if you are logged into those services.

We encourage you to review third-party privacy policies for any embedded tools you use.

5) Analytics, Advertising, and Tracking

We may use third-party tools to understand website performance and improve marketing effectiveness. Depending on configuration, this may include:

  • Google Analytics (site usage measurement; privacy settings may include IP anonymization where supported)
  • Google Ads (conversion tracking and remarketing)
  • Meta Pixel (ad engagement and retargeting)
  • Hotjar or Microsoft Clarity (if enabled) for aggregated behavioral insights such as heatmaps and session interaction patterns

These tools may collect information such as:

  • Pages viewed, time on site, and navigation flow
  • Click behavior and engagement patterns
  • Approximate geographic location
  • Device, browser, operating system information
  • Referral source

Where available and appropriate, we use data minimization and privacy settings (e.g., retention controls and anonymization).

6) Who We Share Your Data With

We do not sell or rent your personal data.

We may share limited information with:

  • Service Providers supporting operations (hosting, email delivery, analytics, CRM, project management, security tooling, etc.)
  • Advertising/Analytics Partners for measurement and optimization (as described above)
  • Legal Authorities if required by law, or to protect rights, safety, and property
  • Password Reset Processing (if applicable): if you request a password reset, your IP address may be included in the reset email for security purposes

Vendors and partners are expected to maintain appropriate safeguards and data protection practices.

7) How Long We Retain Your Data

Retention varies by category:

  • Comments and metadata (if enabled) may be retained indefinitely to facilitate moderation and follow-up approvals.
  • Contact form entries may be retained for up to 12 months for customer service and follow-up.
  • Client/prospect engagement records may be retained as needed to provide services, maintain business records, meet contractual needs, and comply with legal obligations.
  • Account data (if applicable) is retained while the account remains active; deletion requests are honored subject to legal, contractual, and security requirements.

8) Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access and receive a copy of personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of certain data (subject to retention requirements)
  • Object to certain processing or request restrictions (where applicable)
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

To exercise rights or submit a request, contact: [email protected]

9) Where Your Data Is Sent

  • Visitor comments may be checked through automated spam detection services.
  • Form submissions may route through third-party email and/or CRM platforms.
  • Analytics and advertising tools may transmit data to third-party servers for processing.

10) Data Security

We apply commercially reasonable safeguards designed to protect information, which may include:

  • SSL/TLS encryption in transit
  • Access controls and least-privilege practices
  • Secure backups and monitoring
  • Security patching and vulnerability management

No system is 100% secure, but we take practical steps to reduce risk and safeguard information.

11) Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal information, contact us so we can address it.

12) ADA Accessibility and Website Compliance (ADA / WCAG)

PiVoT Business Solutions is committed to maintaining an accessible website experience for individuals with disabilities. We aim to align with recognized best practices, including WCAG 2.1 Level AA where reasonably feasible.

Accessibility Measures We Implement

Our website compliance measures may include:

  1. Semantic Structure and Readability
    • Proper heading hierarchy and logical page structure
    • Clear labels and instructions for forms and inputs
    • Descriptive link text
  2. Keyboard Accessibility
    • Keyboard navigability for core functionality
    • Visible focus indicators
    • Skip-to-content functionality where supported
  3. Text Alternatives and Media Accessibility
    • Alternative text for meaningful images
    • Captions and/or transcripts for relevant media where available
    • Avoidance of unsafe flashing content
  4. Color, Contrast, and Visual Design
    • Sufficient contrast for text and key UI elements
    • Avoid reliance on color alone to convey meaning
    • Responsive layouts supporting zoom and resizing
  5. Assistive Technology Compatibility
    • Accessibility attributes (including ARIA where appropriate)
    • Improved compatibility with common screen readers
  6. Forms and Error Handling
    • Accessible form controls and programmatic labels
    • Clear error identification and remediation guidance
  7. Ongoing Monitoring
    • Periodic automated scanning and manual spot checks
    • Accessibility review during updates and new content publishing
    • Remediation prioritization for identified issues

Third-Party Content

Some third-party embeds or tools may not fully meet accessibility standards. We make reasonable efforts to select accessible vendors/configurations and provide alternatives where feasible.

Accessibility Support

If you have difficulty accessing content or functionality, contact us with the page URL and a description of the issue. We will make reasonable efforts to provide an accessible alternative and/or address the issue. For Accessibility Support Email: [email protected]

13) Changes to This Policy

We may update this policy periodically. When we do, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice via the website or direct communication where appropriate.

14) Contact Information

For questions about this Privacy Policy, accessibility, or data practices:

PiVoT Business Solutions
Email: [email protected]
Phone: 407-676-4129
Website: https://pivotbusinesssolution.com/